New Complaint - CIMSCoreApplication

File A Complaint

Welcome to the California Public Utilities Commission Consumer Affairs Branch Website.

Using this page, you can file a complaint against the company that provides your telephone, energy (electric or gas), water service or LifeLine program.

Please fill in the information requested below.

(Please do NOT report the same complaint for a case which is still pending.)

Items marked with an asterisk [*] are required. Use the TAB key to move from field to field.

Service Contact & Location Information

First Name*

Please Enter First Name

Last Name*

Please Enter Last Name

If the complaint pertains to your business, enter business name here:

Street*

Please Enter Street Address

Unit/Apt

City*

Please Enter City

State*

Please Select a State

ZipCode*

Please Enter a ZipCode

Mobile Phone*

Please Enter Valid Phone Number

Home Phone

Please Enter Valid Phone Number

Email Address

Please Enter Valid Email Address

Alternate Contact Information

If your mailing address differs from the address provided above, please fill in the information below.

Street

Unit/Apt

City

State

ZipCode

Select Complaint Type

Please select from the dropdown below, whether you wish to file a Transportation Complaint or Utility Complaint

Once selected please fill in the corresponding Name and Account fields

Company/TCP Information

The account number, will be used only to resolve the complaint with the transportation company.

Carrier Name

TCP Number

Company/Utility Information

The account number will be used only to resolve the complaint with the utility company.

Utility Name

Account Number

Describe the Complaint

All personal details provided are treated as confidential information to be used by the CPUC to resolve the complaint with the utility. If the descriptive blocks below do not accommodate the length of your complaint due to the 200 word limitation, you may attach letters and other documents as needed toward the end of this form.

What is the situation that concerns you?1000 characters (about 200 words) max (Please do not use single quotes)

What did the utility say when you contacted them?1000 characters (about 200 words) max (Please do not use single quotes)

What action do you want the CPUC to take?1000 characters (about 200 words) max (Please do not use single quotes)

If you wish to attach any files which pertain to your case, please do so here (File size should be less than 4 MB). Please do not name your file using special symbols or characters. Only the following file types are allowed "Word","Excel","pdf","jpeg","png","gif".

How did you find out about California Public Utilities Commission?

Were you referred here by a Community Based Organization or Consumer Advocacy Group?

If you were referred by a Community Based Organization, please choose from the following list:

If you have selected "OTHERS", please enter the Community Based Organization name: